CUSTOMER SERVICE & SOLUTIONS
We ship most domestic orders via DHL Express.
FREE shipping on all orders of RM1,000.00 or more.
Orders under RM1,000.00 ship at a standard rate of RM20.00.
Processing and Shipping Time
In stock orders placed before 3pm will ship the same day. Certain items require a longer processing time but you will be notified in these situations
Most orders arrive within 2-5 working days of shipment for West Malaysia
East Malaysia will take 7-14 working days to your shipping address
Pre-order (Yoeleo products)
READY STOCKS : take 7-14 working days arrive at Malaysia, add another 5 working days to your shipping address.
MAKE TO STOCKS : 4-8 weeks to complete the build, 7-14 working days arrive at Malaysia, add another 5 working days to your shipping address.
BIKE & FRAMESET ORDER : We will need at least 24 hours to build and fine-tune your new bike and for frameset we do inspection before it is ready for collection or delivery.
Ready for pickup
We will contact you when your order is ready for pick up either through phone or email.
Your order wlll be held for 14 business days. Please make arrangements with us if you are unable to pick up within 14 days.
Picking up your order
Please bring a copy of your receipt, the credit card used in the transaction, and ID.
Bikes are intricate machines. In order to give you the best possible riding experience, we will need at least 24 hours to build and fine-tune your new bike before it is ready for collection or delivery.
Returns & exchanges
We understand the importance of the right product and the right fit, we want you to be satisfied with the product you have purchased.. To make a return, please follow these guidelines:
To qualify for a return:
The item(s) must have been purchased from Gerekventures.com.
Returns will be accepted within 30 days of purchase.
The item(s) must be in new, unused condition with original packaging.
Proof of purchase required.
A refund will be applied to the original card used in the transaction.
Return to Gerek store:
Bring your order, with proof of purchase. Bike returns must be returned to the local Gerek store who assembled your bike.
Return by mail:
Return shipping is free to customers with registered accounts. Log in to your account to print a prepaid shipping label. If you do not have an account, mail your return with the original packing slip to the Gerek Ventures address printed on your packing slip. We suggest return by a carrier that can track delivery, such as DHL, FedEx, etc. You are responsible for all return shipping charges if you checked out as a guest at Gerekventures.com.
You will see a credit on your credit card account within 30 days. However, most of our customers will see it within 4-10 business days.
Bikes & framesets can be returned within 30 days if in new and unused condition. When you pick up your order or have it delivered, we will review the purchase with you and make sure it meets your expectations. Questions regarding your purchase should be directed to Gerek Ventures of delivery.
Gerekventures.com will not make any exchange or refunds if you wish to change the product size or color when the products has arrived at Gerek store or to your shipping address.
We accept the following payment types via Stripe:
- Cartes Bancaires
Payment will be debited from your credit / debit card account when your order is placed.